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# Plans

All plans come with a 7-day free trial. No commission charges during the trial.

Every plan includes **unlimited sends and unlimited contacts** — no per-message or per-contact fees on any channel. You pay your monthly fee plus a commission only on the sales Janine actually closes. See [Pricing model](/pricing-model) for how billing works.

## Plan comparison

|                                                 | Starter       | Growth               | Enterprise                      |
| ----------------------------------------------- | ------------- | -------------------- | ------------------------------- |
| **Monthly fee**                                 | \$299         | \$899                | Custom                          |
| **Commission rate**                             | 15%           | 10%                  | Custom                          |
| **Sends & contacts**                            | Unlimited     | Unlimited            | Unlimited                       |
| **Checkout Agent**                              | Yes           | Yes                  | Yes                             |
| **Lifecycle Agent**                             | -             | -                    | Yes                             |
| **Channels**                                    | Email         | Email, SMS, WhatsApp | Email, SMS, WhatsApp, Voice     |
| **Cross-merchant intelligence**                 | Yes           | Yes                  | Yes                             |
| **Storefront chat**                             | -             | -                    | Yes                             |
| **Analytics**                                   | 7-day history | 30-day history       | 30-day history                  |
| **Chat insights** (KB gaps, topics, complaints) | -             | Yes                  | Yes                             |
| **Knowledge base**                              | Yes           | Yes                  | Yes                             |
| **Custom email domain**                         | -             | Yes                  | Yes                             |
| **Brand voice analysis**                        | Yes           | Yes                  | Yes                             |
| **Support**                                     | Email         | Email and chat       | Dedicated account manager, 24/7 |
| **Custom integrations**                         | -             | -                    | Yes                             |
| **SLA and onboarding**                          | -             | -                    | Yes                             |

## Starter — \$299/month

Good for smaller stores that want to start with email-only outreach. Janine engages buyers over email. You get basic analytics with a 7-day lookback window.

The 15% commission rate is the highest of the three plans, but you only pay it on sales Janine actually closes — and sends and contacts are unlimited.

## Growth — \$899/month

Adds SMS and WhatsApp to Janine's toolkit, which gives her more ways to reach buyers. You also get custom email domain support, 30 days of analytics history, and the Chat insights tab — knowledge gaps, topic clusters, and a complaint feed pulled from buyer conversations.

The commission rate drops to 10%. This plan makes sense once Janine is consistently generating enough revenue that the lower rate and extra channels pay for themselves.

## Enterprise — Custom pricing

The full package. Voice calls, all channels, a dedicated account manager, custom integrations, and the Lifecycle Agent.

The Lifecycle Agent handles post-purchase follow-up, cross-sells, winback, and pre-purchase nurturing through 1:1 conversations. It replaces tools like Klaviyo, Attentive, and TxtCart. No per-message fees.

Pricing, commission, and terms are tailored to your store. Includes SLA guarantees and onboarding assistance. [Book a call](https://freway.ai/book-demo) to get a quote.

## Switching plans

You can upgrade or downgrade anytime from the **Billing** page in your dashboard. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

## Cancellation

You can cancel your subscription from the Billing page. You'll keep access through the end of your current billing period. After that, Janine stops engaging on new checkouts but your existing analytics data stays accessible.