Getting Started

Quickstart

Get Janine selling in about 5 minutes.

This guide walks you through the minimum setup to get Janine actively engaging customers on your store. You can fine-tune everything later.

1. Set your thresholds

Go to Settings in the Freway dashboard. Under Thresholds, configure two values:

  • Minimum checkout value: The lowest cart value Janine will engage on. If a cart is below this, she skips it. A good starting point is $30-50 depending on your average order value.
  • High-value threshold: Carts above this get priority. Faster outreach, more follow-ups. Try 2-3x your average order value.

2. Enable your channels

Under Channels in settings, turn on the channels you want Janine to use. Which channels are available depends on your plan:

ChannelStarterGrowthEnterprise
EmailYesYesYes
SMS-YesYes
WhatsApp-YesYes
Voice--Yes

Email is the simplest to start with. If you want to send from your own domain instead of Freway’s default, see Email domain setup.

3. Configure Janine’s voice

Under Janine AI Settings, pick a personality that matches your brand:

  • Professional works well for B2B, luxury, or high-ticket stores.
  • Friendly is a good default for most DTC brands.
  • Casual fits streetwear, lifestyle, and younger-skewing brands.
  • Luxury is more reserved and polished.
  • Playful leans into humor and emoji.

You can also run the Analyze Brand Voice tool, which reads your existing product descriptions and store copy to suggest a voice profile.

Go to Knowledge Base and upload documents that help Janine give accurate answers. Good things to upload:

  • Your return and shipping policies
  • Frequently asked questions
  • Product guides or sizing charts
  • Any information your support team commonly references

Janine will pull from these documents when customers ask questions. Without them, she can still sell based on your product catalog, but she won’t be able to answer policy questions.

5. Enable the storefront chat widget (optional)

If you want Janine available as a live chat on your store:

  1. Go to Online Store > Themes > Customize in Shopify.
  2. Find the Freway Storefront Chat app block.
  3. Add it to your theme and save.

Customers can chat with Janine directly on your store, ask about products, and add items to their cart from the conversation.

You’re set

Janine will start engaging customers on their next checkout. Give it a day or two, then check the Dashboard to see how she’s doing.