Thresholds
Thresholds control which checkouts Janine focuses on. Set a floor so she doesn’t waste effort on tiny carts, and a high-value line so your biggest opportunities get extra attention.
You’ll find these under Settings > Thresholds in your dashboard.
Minimum checkout value
The floor. If a cart is below this amount, Janine skips it. Set it based on your margins and what makes economic sense given the commission.
Selling $15 items? Set this to $50 so Janine only works multi-item carts. Selling $200 items? Drop it to $50 to make sure she catches everything.
Default: $30
High-value threshold
Carts above this number get priority. Janine will reach out sooner, follow up more, and use additional channels if your plan supports them.
A customer with $500 in their cart gets more attention than one with $40.
Default: $200
Timing
You can configure how long Janine waits before reaching out:
- Probe delay: Time after a checkout goes quiet before Janine sends the first message. Too fast feels pushy, too slow and the moment is gone. 15-30 minutes works for most stores.
- High-value escalation: How fast Janine adds channels on big carts. Usually shorter than the standard delay.
- Final contact window: The cutoff. After this, the checkout expires and Janine moves on. Most stores set this between 24 and 72 hours.
Tips
- Start with the defaults. After a week of data, your analytics will show you what’s working.
- Low win rate? Your minimum might be too low. Janine could be chasing carts that were never going to convert.
- Revenue opportunity way higher than generated revenue? Your minimum might be too high. Janine is sitting out deals she could close.
