For AI agents: a documentation index is available at the root level at /llms.txt and /llms-full.txt. Append /llms.txt to any URL for a page-level index, or .md for the markdown version of any page.
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  • Getting Started
    • Welcome
    • Installation
    • Quickstart
    • How It Works
    • Janine in action
  • Dashboard
    • Overview
    • Analytics
  • Configuration
    • Thresholds
    • Channels
    • Email Domain Setup
    • Janine AI Agent
  • Knowledge Base
    • Managing Documents
  • Checkout Agent
    • How It Works
    • Hesitation Detection
    • Cross-Merchant Intelligence
  • Lifecycle Agent
    • Overview
    • Pre-Purchase Nurturing
    • Post-Purchase & Winback
  • Storefront Chat
    • Overview
  • Billing
    • Pricing Model
    • Plans
  • Support
    • FAQ
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On this page
  • Minimum checkout value
  • High-value threshold
  • Timing
  • Tips
Configuration

Thresholds

Tell Janine which carts to prioritize.
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Channels

Where Janine talks to your customers.
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Thresholds control which checkouts Janine focuses on. Set a floor so she doesn’t waste effort on tiny carts, and a high-value line so your biggest opportunities get extra attention.

You’ll find these under Settings > Thresholds in your dashboard.

Minimum checkout value

The floor. If a cart is below this amount, Janine skips it. Set it based on your margins and what makes economic sense given the commission.

Selling $15 items? Set this to $50 so Janine only works multi-item carts. Selling $200 items? Drop it to $50 to make sure she catches everything.

Default: $30

High-value threshold

Carts above this number get priority. Janine will reach out sooner, follow up more, and use additional channels if your plan supports them.

A customer with $500 in their cart gets more attention than one with $40.

Default: $200

Timing

You can configure how long Janine waits before reaching out:

  • Probe delay: Time after a checkout goes quiet before Janine sends the first message. Too fast feels pushy, too slow and the moment is gone. 15-30 minutes works for most stores.
  • High-value escalation: How fast Janine adds channels on big carts. Usually shorter than the standard delay.
  • Final contact window: The cutoff. After this, the checkout expires and Janine moves on. Most stores set this between 24 and 72 hours.

Tips

  • Start with the defaults. After a week of data, your analytics will show you what’s working.
  • Low win rate? Your minimum might be too low. Janine could be chasing carts that were never going to convert.
  • Revenue opportunity way higher than generated revenue? Your minimum might be too high. Janine is sitting out deals she could close.